Terms And Conditions

Welcome to Guide! Guide is a travel-planning tool that uses artificial intelligence to create customizable travel itineraries . Accessing the Guide website (“Site”) is your agreement to these legal terms (“Terms”). You should read this document along with our Privacy Policyin its entirety before accessing or using the services on our site. If you don"t agree with our privacy policy or all of the Terms listed here, you may not access the Site or use our services.
The terms “we”, “us”, “our” and “Guide” refer to Guide.
The terms “you” and “your” refer to you the user of the Site.
We can make changes to these Terms from time to time. We"ll tell you if we make material changes and the newest version of our Terms will always be posted on the Site. These changes will become effective immediately. If you continue to use our services following any changes, or if we don"t hear from you, we"ll assume that you"re happy and accept the changes we"ve made. If you don"t agree to these changes, you must immediately stop using the Site. You are also welcome to contact us with any questions you may have.

How to contact us:

You can contact us at: support@guide.com.

How we"ll contact you:

We"ll contact you in English through email or phone.

Using the Website

The purpose of the site is to help you plan your trips and coordinate with your tripmates. This includes, but is not limited to, generating itineraries, enabling you to coordinate with your tripmates, and allowing you to book travel, lodging, and activities through links to third-party booking sites on Guide (“Travel Services”). The Site is for your personal, non-commercial use. When you use our Site in any way, you confirm that you are at least 18 years of age, have the legal authority to enter into a binding agreement, and that you will only use the Site according to these Terms. You agree to be financially responsible for all of your use of the Site (as well as the use of your account by others). When booking on behalf of you and others through the Travel Suppliers site (i.e. Expedia, etc.,) you are agreeing to these Terms and the Travel Supplier"s site terms and conditions. You confirm that all information shared with us, by you or on your behalf, or by members of your travel party, is true and accurate. We have the right at all times to deny you use or access to the site for any reason.

What We Do

After crafting your custom travel itinerary you may book your accommodations, flights, transportation, excursions, through the link to the Travel Suppliers.

We do not own or control the Travel Services

Guide does not provide, own or control any of the Travel Suppliers. Your agreement for Travel Services is with the Suppliers and not with Guide. We do not own, manage or control the Travel Suppliers Suppliers and your contract for Travel Services is with the Travel Suppliers. The Travel Services, including but not limited to the hotels, airlines, transportation, etc. are owned, controlled, or made available by third parties (the “Travel Supplier(s)”). The Travel Suppliers are responsible for the Travel Services. The Travel Suppliers terms apply to your booking and travel so you must agree to and understand those terms. By entering into an agreement with a Travel Supplier for the Travel Services, you agree that neither Guide, or its employees, agents, or representatives are or may be liable for any loss, injury, or damage to you or your belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Guide. Guide shall not be liable for any injury, damage, or loss resulting from the neglect of any Travel Supplier or other person supplying services. Guide holds themselves free of responsibility for any damage(s) from any cause(s) whatsoever. While our Site displays information regarding Travel Services, this is in no way meant to suggest or imply, or in any way communicate that we are affiliated with the Travel Suppliers. We cannot be liable if a Travel Supplier provides us inaccurate information. Your interaction with any Supplier accessed through the Site is at your own risk.

User Accounts

As part of our Site, we allow you to create an account and a profile. If you sign up for an account, you agree to the terms, conditions, and limitations associated with them. The features of the account may change from time to time. You may only use and register an account if you are over the age of 18 and can enter into binding contracts. If you become a member, you are responsible for maintaining the confidentiality of your passwords, login, and account information. You will be responsible for the use the Site by you, anyone using your password and login information (with or without your permission), and anyone who you allow to access your purchased content. If at any time you have reason to believe that your account is no longer secure (through for example: loss, theft, identity theft, hacking, or unauthorized disclosure or use of your information or computer or mobile device used to access the Site), you are solely responsible to promptly change any and all of your personal information that is affected. We may take actions we deem reasonably necessary to prevent fraud and abuse, including placing restrictions on the amount of content or other services that can be accessed at any one time. We reserve the right to refuse you or anyone from creating or logging into their accounts and you may not transfer or assign your account.

Deleting your Account

You may delete your account by contacting us. If you would like to request the deletion of your personal data you should read our Privacy Policy.

Force Majeure

Wes hall not be liable at any time, in any way, for loss, injury, or damage arising from an act of nature, any force maseru, acts of government or de facto authority, government-imposed prohibitions, war, threat of war, civil unrest, any kind of hostilities, terrorist activities, industrial disputes, strikes, theft, robbery, sickness, health risks, pandemic, epidemic, accident, quarantine, immigration or customs regulations, hijacking, closure or congestion of airports or ports, breakdown, delay, cancellation, error, omission, inclement weather, storms, tempests, hurricanes, volcanic eruptions, delay or default of any person engaged in providing any accommodation, hotel closures, or any other cause beyond its control. In such cases, we will not be responsible for any refund. Any refund you may be entitled to will be from the Travel Supplier. The Travel Supplier may choose to offer credits in place of a refund. We are not responsible for a Travel Supplier"s failure to pay a refund or for supplier bankruptcy or insolvency.


We strive to ensure that all pricing and information on the Site is accurate. However, it"s always possible that despite our efforts there may be times when errors occur. These errors may be price related or other. We shall not be liable, at any time, in any way for loss or damages due to these errors. You will need to contact the Travel Supplier regarding any issues, including but not limited, to pricing issues.

Trip Cancellation

Any trip cancellation will be subject to the terms of the Travel Suppliers. Please refer to the Travel Suppliers terms and conditions to familiarize yourself with their refund policies. We will have no liability to you for a Travel Supplier"s failure to provide a refund.


We would like to inform you that our company prices all trips displayed on our website in USD (United States Dollars). This is the standard currency we use for pricing and transactions. Therefore, when browsing our website and considering booking a trip, please be aware that all prices are quoted in USD.

Disclaimer of Liability

The Travel Suppliers providing Travel Services through links on this Site are independent contractors and not agents or employees of Guide. Guide is not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such Travel Supplier. or any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Guide is not responsible for the bankruptcy or the inability of the Travel Supplier providing the Travel Services. The information and offers contained on the site (including text, graphics, links, or other material) are provided on an "as is," and "where available" basis. Guide makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, with respect to the site or any related materials, products, services, or information. Under no circumstances, including, but not limited to negligence, shall we, our providers or distributors, be liable for any damages to, or viruses that may infect your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the site, or your downloading of any materials, data, text, images, video, audio, or other information from the site or associated with any email or links sent to you by Guide. In no event shall we, our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits, lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the site or the services or materials on the site or the Travel Services booked through the Travel Supplier links on the Site, even if advised of the possibility of such damages. In no event shall our total liability, or that of our providers or distributors, exceed the $500 giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, the Site must be brought within one year from the date on which such claim or action arose. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the site shall be at your own risk.


You agree to defend and indemnify Guide (including its directors, employees, and agents) from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
  • your breach of these Terms or the documents referenced;
  • any damage caused by you while using the Travel Services;
  • your violation of any law or the rights of a third party;
  • your use of our Site.

Links to Third Party Sites.

Our Sitecontains links to websites owned and operated by third parties including the Travel Suppliers. If you use these links you leave our Site. These links are are not an endorsement by Guide of the content of such linked websites or third-party services. Guide has no control of the content of any linked website and is not responsible for these websites or their content or availability. Guide makes no warranties or representations, express or implied about such linked websites, the third parties they are owned and operated by, the information contained on them, or the suitability of quality of their products or services. If you decide to access any third-party websites and make use of the information contained on them and/or enter into any contract for the supply of goods or services from such third party and/or make any donations to such third party, you do so entirely at your own risk. Guide accepts no liability for damage or loss, however, caused in the connection with the use of or reliance on any information, material, products, or services contained on or accessed through any such linked website.

Intellectual Property

We, along with our corporate affiliates, Travel Suppliers, and other licensors, own all of the text, images, software, trademarks, service marks, and other material contained on the Site. By using the Site, you agree that you will not copy or transmit any of the material if you are doing so for your personal, non-commercial use. All copyright, trademark, and other proprietary rights notices presented on the Site must appear on all copies you print. Other non-Guide product, service, or company designations on the Site belong to those respective third parties and may be mentioned on the Site for identification purposes only. You should contact the appropriate third party for more complete information regarding such designations and their registration status. Your use of and access to the Site does not grant you any license or right to use any of the marks included on the Site.

Content on the Site

The “Content” on the Site is the copyrighted work of Guide and/or Travel Suppliers. “Content” includes, but is not limited to, all materials, information, text, graphics, images, logos, photographs, illustrations, audio clips, video clips, and audio-visual material available on the Site. You may not modify, publish, copy, transmit, transfer, sell, reproduce, create derivative works from, license, distribute, frame, hyperlink, download, repost, perform, display or in any way commercially exploit any of the content; provided, however, you may download one copy of the content for your personal, non-commercial use only, provided that you keep intact all copyright and other proprietary notices.

Prohibited Uses

The content and information on the Site (including, but not limited to, price and availability ofTravel Services) as well as the infrastructure used to provide such content and information, is proprietary to us or us and the Travel Suppliers. You agree not to do any of the following without our express permission:
  • modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, reverse engineer, transfer, or sell or re-sell any information, software, products, or services obtained from or through our Site;
  • use this Site or its contents for any commercial purpose; access the Site with any manual or automated process for any purpose other than your personal use or inclusion of Guide pages in a search index. Use of any automated system or software to extract data from our Site (“screen scraping”), for commercial or non-commercial purposes, is prohibited;
  • violate the restrictions in any robot exclusion headers on this Site or bypass or circumvent other measures employed to prevent or limit access to Site;
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • deep-link to any portion of our Site (including, without limitation, the purchase path for any travel services) for any purpose;
  • use any device, software, or routine that interferes or attempts to interfere with the normal operation of our Site or take any action that imposes an unreasonable load on our computer or network equipment;
  • "frame", "mirror" or otherwise incorporate any part of this Site into any other website without our prior written authorization;
  • post or distribute any material on Site that violates the rights of any third party or applicable law;
  • use our Site to collect or store personal data about others whether through data mining or any other means;
  • use any feature of Site for any purpose that is unlawful, harmful, or otherwise objectionable or inappropriate, as determined by us; and
  • use any data mining methods whatsoever and for any purposes whatsoever. If you have conducted any fraudulent activity, Guide reserves the right to take any necessary legal action and you may be liable for monetary losses to Guide, including litigation costs and damages. To contest the freezing or closure of an account, please contact support@guide.com.

Review Comments Photos and Other Content Submissions

Parts of the Site enable you to provide feedback, text, photos, audio, video, information, and other content (“Content”). If you use said interactive areas on the Site you are solely responsible for the Content that you upload, transmit, or share with us or others on or through the Site (collectively, the "User Content"), and you confirm that you are not transmitting or sharing User Content that you do not have permission to share. We do not guarantee any confidentiality with respect to the User Content and you understand that the User Content may be publicly displayed. When you provide us with User Content, you own the Content you create and share, and you also grant us a perpetual, transferable, irrevocable, sub-licensable, fully-paid, worldwide license to use, modify, reproduce, distribute, prepare derivative works of, publicly perform, and publicly display (in tangible form and electronically) all User Content or other Content provided to us. We can use the User Content in any format, channel, platform, or region with the right to localize the Content into other languages. If uploaded or submitted to us, you further give us permission and the right to use your name, image, likeness, or other personal attributes for the purposes described in these Terms. You authorize us to make copies as we deem necessary in order to facilitate the storage and assimilation of the User Content on the Site. By providing User Content, you represent and confirm that the User Content you provide will not violate or in any way infringe upon the rights of third parties, including property, contractual, employment, trade secrets, proprietary information, and nondisclosure rights, or any intellectual property rights. You may remove your User Content from the website, but the license that you have granted will remain in effect. You understand that we do not control nor are we responsible for reviewing User Content. However, we reserve the right to review, edit, or delete any User Content or your account at any time. We are not in any way responsible or liable for such User Content or the messaging contained in User Content. You must not create and/or upload any User Content that:
  • is advertising, placed as a review or a survey;
  • is intentionally untrue or deceptive;
  • is immoral, pornographic, discriminatory, or in any other way offensive;
  • violates applicable laws in any way or constitutes a criminal offense; or
  • contains viruses or other computer programs that may damage software or hardware or that may affect the use of computers.

Account Termination

We reserve the right, in our sole discretion and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.


Your privacy is important to us. Please click here Privacy Policy to review our privacy policy. Your personal information will be used in accordance with our privacy policy so we encourage you to review it.

Reporting Claims of Copyright Infringement

If you believe that materials hosted by us infringe your copyright, please submit (or have your agent submit) to us a notice including all of the information requested below. If you fail to provide all of the requested information, we will not process your notice. You may wish to seek legal counsel before submitting a copyright infringement notice. You could be held liable for alleging false claims of copyright infringement.
  • A physical signature of the person authorized to act on behalf of the owner of the copyrighted work;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the Site;
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
We reserve the right in appropriate circumstances to remove content on the Site alleged to be infringing without prior notice, and/or to terminate the accounts of users who infringe any intellectual property rights of others. Please contact us for claims of copyright infringement on the site.


We understand that sometimes issues may arise. If you have complaints, we encourage you to contact us at support@guide.com, so that we can work with you to attempt to resolve the problem.

Dispute Resolution/Arbitration

Any dispute, controversy, or claim arising out of or relating in any way to the Site, your use of the Site, or these terms including any dispute concerning the construction, validity, interpretation, enforceability, or breach of the terms, shall be exclusively resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The number of arbitrators shall be three. The place of arbitration shall be New York. New York law shall apply. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The demand for arbitration shall be made within a reasonable time after the claim, dispute, or other matter in question has arisen, and in no event shall it be made after one year from when the aggrieved party knew or should have known of the controversy, claim, dispute or breach.

Governing Law

Any appeal concerning an arbitration shall be governed by and construed under the laws of the State of New York (without regard to conflict of laws principles), all rights and remedies being governed by said laws. The Parties hereby submit to the exclusive jurisdiction of state and federal courts located in New York.

Attorney"s Fees

In any action or proceeding brought regarding any controversy or claim arising out of or relating in any way to the Site, your use of the Site, your use of services booked through the Site, or these terms including without limitation any dispute concerning the construction, validity, interpretation, enforceability or breach of the terms, the successful party shall, to the extent permitted by applicable law, be entitled to recover reasonable attorneys" fees in addition to any other available remedy.


If any provision of the Terms is held invalid, unenforceable, or otherwise illegal, the remainder of the Terms and the application of such provisions will not be affected, and the provision held to be invalid, unenforceable, or otherwise illegal will be reformed to the extent (and only to the extent) necessary to make it enforceable, valid or legal.

No Waiver

Guide"s failure to give notice of any breach by you, or to require compliance with, any condition of the Terms shall not be deemed a waiver.


Nothing contained in these Terms will be deemed to constitute either party as the agent or representative of the other party, or both parties as joint venturers or partners for any purpose. You may not assign, delegate or transfer your rights or obligations under these Terms. We may assign our rights and duties under these Terms without such assignment being considered a change to the Terms and without notice to you, provided your rights under these Terms are not prejudiced.
LastUpdated October 11, 2023